Money Back Policy

1. Overview

Our money-back policy is designed to give buyers confidence when purchasing from participating CartUp suppliers.

2. Covered Situations

Money-back coverage may apply when items are not delivered, are materially different from the listing, or arrive damaged and cannot be remedied by replacement or repair.

3. Claim Requirements

Claims must be submitted within the timeframe stated by the supplier or CartUp program terms, with valid order and payment proof.

4. Resolution Options

Depending on the case, resolutions may include replacement, partial refund, or full refund to the original payment method.

5. Contact Us

If you have questions about this page, contact us at support@cartup.com.au.