Refunds

1. Overview

CartUp helps facilitate fair refund outcomes between buyers and suppliers. Refund eligibility depends on the supplier policy, product condition, and the reason for the request.

2. Refund Eligibility

Refunds may be approved for damaged goods, incorrect items, non-delivery, or other issues covered by the supplier return policy. Proof such as photos or tracking information may be required.

3. How to Request a Refund

1. Contact the supplier through your CartUp order or account messages.
2. Provide order details and supporting evidence.
3. Allow the supplier time to review and respond.

4. Processing Times

Approved refunds are typically returned to the original payment method within five to ten business days, depending on the payment provider.

5. Contact Us

If you have questions about this page, contact us at support@cartup.com.au.