On-Time Shipping

1. Overview

CartUp encourages reliable fulfilment by highlighting suppliers that consistently ship orders within stated delivery windows.

2. Delivery Commitments

Suppliers must publish accurate dispatch and delivery estimates on product and store pages. Repeated late shipments may affect visibility and verification status.

3. Tracking and Updates

Where available, suppliers should provide tracking numbers and proactive updates if dispatch is delayed due to stock, weather, or carrier issues.

4. Buyer Support

If your order is significantly late, contact the supplier first through CartUp. Escalate to support if the issue remains unresolved.

5. Contact Us

If you have questions about this page, contact us at support@cartup.com.au.